RETURNS – SOUTH AFRICA ONLY
AS per the ECT Act - consumers have a general right to return (a ‘cooling off period’), for seven days after delivery, for any reason, without penalty, but the consumer will be liable for the costs of returning the goods.
If you are not satisfied with any of the products you have bought from us, please notify us at email@example.com within 7 working days of receiving your order.
We will arrange to have the product returned to us via our preferred courier within 2 weeks from date of the notification email.
We reserve the right to levy a 10% administration fee for returned orders (to recover transactional costs) as well as the cost of courier (original cost of sending as well as cost of returning) against the credit note issued.
Cancelled orders before dispatch will be refunded taking into account 10% administration fee (to recover transactional costs).
UPPERcase reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should we exercise this right, the User will receive a full refund with no deductions.
Returned items must be returned unused and undamaged, in the original packaging and accompanied with the original invoice. If the original packaging is damaged, please ensure the goods are properly package to ensure that damage does not occur during the return courier.
UPPERcase reserves the right to refuse to refund or exchange a product should it be deemed that the product has been used or is not in a condition fit for resale OR and products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by UPPERcase
However, Return of defective goods will be at no charge to the client.
As per the Consumer Protection Act, all products have a standard 6 month manufacturing warranty. Defective items may be returned to UPPERcase within this period for either repair, replacement or refund.
If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having had such product returned to UPPERcase and well as the costs of redelivering the product back to you.
A product is NOT defective and you will NOT be entitled to any, replacement or refund under the general warranty above if:
(a) The faults/damage are a result normal wear and tear;
(b) damage arising from incorrect usage of the product;
(c) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.
The decision to repair, replace or refund the client remains at the discretion of UPPERCase and their respective suppliers.
Once we have received the returned product, we will either repair or replace the product within 30 days or refund you in full for the item within 14 days.
Due to the natural handmade nature of some products – products may differ slightly from the images as on the online store. Every effort has been made to accurately show the size and colour of the products but colours may vary from the pictures. UPPERcase may not be held liable for product variations.
Returns, refunds and exchanges will not be permitted on sale and / or clearance items
All refunds or exchanges will be granted at UPPERcase's discretion.
UPPERCase's liability is limited to the replacement of defective products. Products damaged due to normal wear and tear or due to negligence will not be refunded or replaced.
RETURNS – INTERNATIONAL
If you have changed your mind about a product, we are not able to facilitate a return because of Customs restrictions. We ask that you look carefully at the product before you make the purchase and as always get in touch us if you have any questions – firstname.lastname@example.org
All items are subject to availability.
Every effort has been made to keep the online store as up to date as possible and to ensure that UPPERcase can fulfill your entire order but mistakes can happen.
If you order a product that is not available you will be contacted immediately. The following will thus apply:
- Should it be possible, a product will be ordered for you from the supplier. This may result in a delay of delivery. You can opt to have the items available delivered immediately and the ordered product delivered at a later stage OR the entire order can be held back until it can be delivered as one.
- A suitable alternative will be suggested to you – you may choose to accept this or not
- Should you not be happy with options 1) and 2) we can issue you with a refund for the specific items that is not available.